Last updated September 10, 2026
Where we ship
We ship within the United States only, to all fifty states, including Alaska and Hawaii, and to PO boxes. We do not ship internationally at this time. If you are outside the United States and would like something from the shop, call us at (618) 726-2230 and we will tell you honestly whether we can help.
Shipping rates
Shipping is calculated at checkout based on the weight of your order and where it is going. Rates come directly from USPS, so what you see is what it costs.
Shipping is free on orders over $150.
In-store pickup
Pickup at the shop is free and appears as an option at checkout. We will email you when your order is ready. Pickup is at 225 W. 1st Street, O'Fallon, IL 62269, during our regular hours: Tuesday through Friday 10am to 5pm, Saturday 9am to 4pm, Sunday 12pm to 4pm. We are closed Mondays.
How quickly we ship
We are a small shop and we pack orders by hand on the days we are open. Most orders leave within three business days. We do not ship on Mondays, Sundays, or holidays. If something in your order is delayed we will email you rather than let you wonder.
Warm weather and heat-sensitive items
Chocolate and some confections can soften or bloom in transit during hot months. We pack carefully, but we cannot control the temperature of a delivery truck. If you are ordering chocolate in summer, consider in-store pickup or reach out and we will advise on timing.
Returns
Because we sell food, we can only accept returns on items that are unopened, unused, and in their original packaging.
You may return an eligible item within 14 days of delivery for a refund of the purchase price. Return shipping is your responsibility unless the return is the result of our error.
To start a return, email info@fezziwigsmarket.com or call (618) 726-2230 with your order number and what you would like to return. We will reply with instructions. Please do not send anything back before contacting us.
Once your return reaches us we inspect it and issue the refund to your original payment method within ten business days. Your bank may take a few days more to post it.
If something arrives damaged or wrong
Tell us within seven days of delivery and we will make it right, either with a replacement or a full refund including shipping. Photographs help. You will not be asked to pay return shipping on our mistake.
What we cannot take back
- Opened or used food, drink, or body-care products
- Perishable items
- Gift cards and gift certificates
- Cooking classes, wine tastings, and other events, which are final sale (see below)
- Items marked final sale or clearance at the time of purchase
Classes, tastings, and events
All class, tasting, and event sales are final. We do not offer refunds, exchanges, or credits, including for no-shows. Seats are limited and holding one keeps someone else from taking it, which is why we ask you to be sure before you book.
If you cannot attend, you are welcome to send someone in your place. Let us know the name so we are expecting them.
If we cancel a class, for weather, instructor illness, or anything else, you will be offered your choice of a full refund or a credit toward another class.
Questions
Call the shop at (618) 726-2230 or email info@fezziwigsmarket.com. A person will answer.